1. Overview
Launceston Leisure Pty Ltd own and operate the following Australian-based leisure businesses:
Launceston Lanes
Launceston Leisure is committed to protecting the privacy of its customers' personal
information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy sets out the standard of protection you can expect.
Our Privacy Policy explains how we handle your personal information (including any sensitive information,
such as health information). In particular it details how we collect, use, disclose,
store and enable you to access your personal information.
2. Consent
Our Privacy Policy applies to your personal information regardless of the way in which we collect it,
for example, whether it is collected via one of our websites, when you visit one of our
venues, when you contact one of our customer service departments or visit one of our
social media sites.
By submitting information to us and/or accessing and using our websites or social media platforms
you consent to us using and disclosing your personal information in the ways described in this
Privacy Policy
3. Your personal information
Personal information includes any information or opinion about an identified individual,
or an individual who is reasonably identifiable regardless of whether the information is
true or not. Launceston Leisure only collects personal information (and sensitive health
information) which is necessary for, or related to, one or more of its functions or activities.
The types of personal information we collect from you will depend upon the type of interaction
that you have with us. Broadly speaking, the types of personal information that we collect may include:
Your name, address,
email address and telephone details
Age and date of
birth
Credit card, bank
account details and tax file numbers
Health information
- if you intend to use one of our venues or services wh ere your health
status may be a consideration
Whether you are
a member of one of our commercial partners with whom we organise discounts
or other promotional arrangements for members and customers
Where applicable
your licence, vehicle registration and insurance details
Your image, if
you are photographed at one of our venues
If you apply for
a job in one of our businesses, details about your education, employment
history , membership of professional associations, referees and next
of kin
Where we collect sensitive information from you (such as health information or details of
memberships of professional associations) we will only do so with your consent.
4. How we collect personal information
We may collect personal information from you in a number of ways, including:
When you send us
an e-mail, "contact us" message or make any other form of written
enquiry
Via mobile sites,
applications, widgets and other mobile interactive features (collectively
"Apps"), for example, when you provide feedback via a QR Code App
Via our official
social media pages that we control, such as the official pages for
our various businesses on Facebook, Twitter and Instagram
When you visit
or call one of our venues to ask about our services
When you sign up
to use our services, whether online or in person
When you make a
booking at one of our venues
When you enter
a promotion, competition, provide feedback or participate in a survey,
market research or other promotional activities which we (or one of
our agents) conduct
When you purchase
tickets to our venues, either from us or one of our resellers
When you purchase
photos of your visit to one of our venues
When you sign up
to receive our newsletters or marketing material
If your photograph
is taken at one of our venues;
When you submit
an application for employment with us
When you use or
online shop and order from us, we collect your name, billing address,
shipping address, email address, phone number(s) and credit card number
(with expiration date) or gift card number
Some of our venues have surveillance cameras which may capture your image on film.
We may use this information in respect of the management and security of our venues and it may be provided
to law enforcement and government bodies for these purposes.
We may also collect personal information from third parties, for example:
Your friends via
a refer a friend promotion
Our commercial
partners with whom we organise discounts or other promotional arrangements
for members and customers
Someone duly authorised
to act on your behalf
Debit and payment
service providers who process transactions on behalf of our various
businesses
Market research
organisations we engage to conduct market research
Our official pages
on social media platforms and from people with whom you are friends
or otherwise connected on social media platforms
Recruiters we have
retained and from referees you have provided in support of a job application
5. Access by children
As we cannot distinguish the age of people accessing our websites, our Privacy Policy
applies to all individuals. If a person under sixteen years of age has provided us
with personal information without parental or guardian consent,
those details may be removed by emailing us at admin@launcestonlanes.com.au
6. How we use your personal information
Your personal information may be used by us in a number of ways, including:
for the purpose
requested
To respond to your
query or feedback
To process your
application for membership of one of our businesses or to use or purchase
one of our products or services
To process your
order
To promote and
market all current and future Launceston Leisure businesses, venues,
products and services and to inform you about the products and services
of our commercial partners
To process and
consider your application for employment
To assist with
our internal business processes
For market research
purposes and to improve our product and service offering
To administer contests,
promotions and surveys
For any other purposes
that you would reasonably expect
To enable us to
comply with our obligations under the law
For customer service
purposes, such as contacting customers who have not checked out of
an online shopping session to follow up on abandoned shopping carts
or to see if there was a problem with their use of the site
7. When we disclose your personal information
We may disclose your personal information in a variety of circumstances including to:
Related entities
within Launceston Leisure Pty Ltd
Contractors, agents
and suppliers we engage to provide products and/or perform services
for us, for example customer feedback analysts, digital marketing
agencies, online shopping cart service providers, photo processing
companies, payment processors and personal trainers
Commercial partners
with whom we have agreed information sharing arrangements
Our professional
advisors, such as lawyers and accountants
Law enforcement
bodies
A purchaser of
all or part of Launceston Leisure business
Any other person
for any other purposes that would be reasonably expected (including
if required by law)
When third parties perform services on our behalf, we take reasonable steps to ensure
the third party will protect your personal information in accordance with Australian privacy
laws and in a manner consistent with this Privacy Policy. Third parties are required to restrict
their use of the personal information to the purpose for which it was provided.
We do not sell your name or other personal information to third parties.
8. Anonymity and pseudonyms
From time to time, you may be able to visit our venues or websites and deal with us
anonymously or by pseudonym. However, we require certain personal information
to be able to provide you with the services, products or information you seek.
If you do not provide us with certain required information, we may not be
able to provide you with access to those services or products or respond
to your request or communication.
For example, we may not be able to respond to your enquiry, assess
your application, enter you in a promotion, or send you requested information.
9. Updating personal information
We take reasonable steps to ensure that the personal information we collect and use is accurate,
complete and up-to-date. However, the accuracy of the information we hold depends to a
large extent on the information you provide.
You can update (or request us to update) your personal information at any time.
We ask you to keep your information as current as possible so that we may continue
to provide you with useful information.
To update your details, please email us at admin@launcestonlanes.com.au. Alternatively,
if you have an online account with one of our businesses, you may update your details
via your online account.
If you would like to unsubscribe or "opt out" from receiving any direct marketing material
from Ardent, that option will be available in the relevant communication sent to you.
We will respond to your unsubscribe request within a reasonable period after your request is made.
10. How you can access, update or remove your personal information
You have a right to request access to your personal information held by us.
You are also able to update your details or request us to remove your details
should you wish to "opt out" in the future. Should you wish to access, update
or remove your details, please email us at admin@launcestonlanes.com.au
Alternatively, if you have an online account with one of our businesses, you may be able
to access the personal information we hold about you via your online account.
If there is a lawful reason for not providing you with access, we will provide you with a
written explanation and will inform you of the mechanism to complain about our refusal at that time.
Please note that we will respond to your requests as soon as reasonably practicable and we may charge
a reasonable fee for doing so.
11. Security measures to protect your personal information
Launceston Leisure takes reasonable steps to maintain the security of your personal
information and to prevent the misuse, interference, loss, modification and unauthorised
access to or disclosure of your personal information.
We have implemented a variety of electronic and physical security measures to safeguard
the privacy of your personal information. These measures include:
Your information
is stored on secured networks consistent with industry standards,
and is only accessible by those employees and agents who have special
access rights to such systems
Our websites use
a secure server so that credit card details provided when purchasing
tickets or paying for memberships, for example, are transmitted via
Secure Socket Layer (SSL) technology
Industry-standard
encryption technologies are used when transferring or receiving sensitive
information supplied by users
Where your information
is in hardcopy form, such documents are stored in secured areas only
accessible by those employees and agents with special access rights
Our Eftpos terminals
for credit card transactions at the retail outlets are PCI Compliant
to provide necessary security over credit card data
Our IT networks
undergo necessary penetration testing to continually identify and
remediate potential opportunities for unauthorised data access;
Periodic data recon
is carried out on our point of sale systems to ensure no credit card
details are stored without encryption.
We also ensure where possible that our contractors, agents, commercial partners and third
party service providers have the same information security measures in place.
While we strive to protect your personal information, we cannot guarantee or warrant its complete
security. No data transmission over the Internet can be guaranteed to be 100% secure.
If you have an online account with one of our businesses, your account will be able to be accessed by anyone
who knows your login details. You should keep you login details, and any other
information you use to remember these details, private and secure.
We will not be responsible for any loss or harm that you may suffer as a result of a leak of your
personal information unless we have breached this Privacy Policy or the Australian privacy laws.
12. Cookies
Our websites use cookies for identification purposes and to allow certain functions on the websites
to work such as the online shopping process. A cookie is a small string of information that a
website transfers to your browser for identification purposes. The cookies we pass to your
electronic device are anonymous and do not hold information about you and are not capable of
revealing your personal identity.
However, if you nevertheless prefer not to receive cookies, you can configure your Internet
browser on your electronic device to reject them, or to notify you if they are being used.
Rejecting cookies can, however, limit the functionality of our websites and the online
shopping process.
13. Google Analytics
All of our websites use Google Analytics, a web analytics service provided by Google, Inc.
Google Analytics uses cookies to help the website analyse how users use the website.
The information generated by the cookie about your use of one of our websites (including
your IP address) will be transmitted to and stored by Google on servers in the United States
of America.
Google will use this information for the purpose of evaluating your use of our websites,
compiling reports on website activity for website operators and providing other services
relating to website activity and internet usage. Google may also transfer this information
to third parties where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with any other
data held by Google.
By using our websites, you consent to the processing of data about you by Google in the manner
and for the purposes set out above. You can view Google's privacy policy by visiting their
website at www.google.com
14. Linked sites
Our websites may contain links to other Internet websites. These links are provided solely
for your convenience. If you submit personal information to or via any linked site,
the privacy policy applying to that information will be outside our control. You should therefore
check the privacy policy of the linked site before submitting information to or via that site.
15. Changes to our Privacy Policy
From time to time we may need to change this Privacy Policy to reflect our changing business practices and/or
changes in the law. We may therefore change this Privacy Policy at any time by posting
the amended Privacy Policy on our websites or other social media platforms. All personal
information collected and held by us will be governed by our most recent Privacy Policy as
posted on our websites or other social media platforms.
16. Privacy complaint or concern
If you have a complaint or concern about the way in which your privacy has been handled
by Launceston Leisure, please email us at admin@launcestonlanes.com.au. We will respond
by email within 2 working days confirming receipt of your complaint or concern.
We will then proactively investigate your complaint or concern and provide you
with our response within a reasonable timeframe. If, after receiving our response,
you still consider that your privacy complaint or concern has not been resolved,
you may then take your complaint to the Office of the Australian Information Commissioner
(www.oaic.gov.au)
Last Updated: 12 June 2015
